← Enterprise

Enterprise SLA & Operational Terms

This page defines Sentinel SCA's current Enterprise operational targets. Penalty-backed service credits require a signed Enterprise contract.

Current Enterprise Target

Target uptime: 99.9% monthly service availability for hosted Sentinel API.

Current status endpoint: GET /api/v2/enterprise/status

Contract note: service credits and penalties are contract-defined, not automatic public terms.

Support Targets

Severity	Example	Target Response
P1 Critical	Hosted API unavailable or decision path failing closed for production customer	1 business hour / contract-defined escalation
P2 High	Enterprise export, SIEM, evidence, or review workflow degraded	4 business hours
P3 Normal	Non-critical bugs, docs, policy adjustments	1 business day

Maintenance

Emergency security fixes may be deployed immediately.
Planned maintenance should be communicated before production-impacting changes.
Enterprise private deployments may define separate maintenance windows.

Exclusions

Customer network, DNS, payment provider, identity provider, or third-party outages.
Customer misconfiguration of API keys, agent signatures, webhooks, or private deployment infrastructure.
Load beyond contracted safety throttles or abuse/runaway-agent behavior.

Data Residency

Hosted production governance data is stored in the active Sentinel production environment. Customer-specific residency, private VPC, or on-prem storage must be defined in the Enterprise contract.